Shipping Policy

Last updated: January 2026

At Rugsfair, we aim to provide reliable and transparent shipping for every order. Please review our shipping policy below before making a purchase.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders or unforeseen delays, processing times may be extended. In such cases, we will notify you by email.

2. Shipping Locations

We currently ship to:

• The United States

• Select international destinations

If your location is not available at checkout, please contact us at info@rugsfair.com for assistance.

3. Shipping Methods & Delivery Time

Estimated delivery times (after processing):

• Standard Shipping: 5–10 business days

• International Shipping: 7–20 business days (depending on destination and customs clearance)

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Order size and weight

• Shipping destination

• Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer. Rugsfair is not responsible for delays or fees caused by customs processing.

7. Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout.
Rugsfair is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply.

8. Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us at info@rugsfair.com with your order number. We will assist you in locating your shipment.

Rugsfair is not responsible for delays caused by shipping carriers, customs, or events beyond our control.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.

10. Changes to This Policy

Rugsfair reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

11. Contact Us

If you have any questions regarding shipping, please contact us:

📧 Email: info@rugsfair.com